Support Portal

Submit Ticket

Use this form to submit a support ticket to our highly trained staff.

Track a Ticket

Not Registered? Use your email address and ticket number to track the status of your ticket.

Fibre

View the latest news and announcements relating to our fibre products.

Monavoni - CHG-000003893
- 11/12/2024 1:23 PM
- - Maintenance
- - Vumatel
Hatton-Farningham (Pinetown) CHG-000004019
- 30/11/2024 11:41 AM
- - Current
  - Maintenance
- - Vumatel
Berea West - CHG-000004015
- 29/11/2024 2:14 PM
- - Current
  - Maintenance
- - Vumatel
Morningside (Dbn) - CHG-000004017
- 29/11/2024 2:10 PM
- - Current
  - Maintenance
- - Vumatel
Gauteng
- 24/11/2024 1:08 PM
- - Current
  - Maintenance
- - All FNO's
  - Cool Ideas

View All »

General

General Announcements

Order System Issue
- 26/06/2024 2:28 PM
- - Current
  - Service Disruption
- - Cool Ideas
TT Connect Speed and Price Change - 1 June 2023
- 18/05/2023 12:20 PM
- - Billing
  - Current
- - TT Connect
Vumatel Price Change - 1 June 2023
- 08/05/2023 8:27 AM
- - Billing
  - Current
Payfast Error
- 04/04/2023 11:03 AM
- - Billing
  - Resolved
MTN Approved Routers
- 29/03/2023 12:20 PM
- - Current
  - Resolved

View All »

Hosting

General Hosting and VoIP Services

Telviva
- 10/07/2023 4:00 PM
- - Resolved
  - VoIP
- - VoIP
National VoIP Outage
- 13/04/2022 11:28 AM
- - Resolved
- - Cool Ideas
  - Domain Hosting
  - PHONES
  - SIP
  - VoIP
Domain Hosting Server Maintenance
- 16/03/2021 4:00 PM
- - Resolved
- - Domain Hosting
Domain Hosting Server Maintenance
- 09/03/2021 4:00 PM
- - Resolved
- - Domain Hosting
Domain Hosting Server Maintenance
- 02/03/2021 4:00 PM
- - Resolved
- - Domain Hosting

View All »

Knowledgebase

Browse the knowledgebase to find answers to commonly asked questions.

Welcome to Vumatel Reach!
- 14/02/2021 4:12 PM
- - Billing
  - General
- - Mitchells Fibre
  - Vumatel Reach
Process To Submit Rica
- 23/07/2021 2:23 PM
- - General
- - FTTB
  - FTTH
  - RICA
How to renew your Vumatel Reach service with Cool Ideas
- 13/03/2021 3:33 PM
- - General
- - Vumatel Reach
TP-Link Archer C20 Router - Firmware Upgrade

TP Link Archer C20 Firmware upgrade guide
- 27/11/2019 12:50 PM
TP-Link Archer C20 Router - Dynamic to PPPoE
- 01/06/2019 10:50 PM

View All »

Promotions

Competitions and Promotions

Cool Ideas Promotions
- 01/11/2024 12:01 AM
- - Current
  - Limited Run Promos
Cool Ideas Giveaway: Cudy Wifi Mesh System Competition - T’s and C’s
- 01/02/2024 11:52 AM
Previous Promotions and Announcements
- 05/09/2023 2:24 PM
- - Current
- - LTE
  - MTD
Vumatel Core Flash Sale 27 May 2023 - 6 June 2023 @ 5pm
- 26/05/2023 10:32 PM
- - Limited Run Promos
  - Resolved
Cool Ideas - Scam Alert
- 07/11/2022 1:00 PM
- - Cool Ideas

View All »

Support Portal

Submit Ticket

Track a Ticket

Fibre

Monavoni - CHG-000003893

Hatton-Farningham (Pinetown) CHG-000004019

Berea West - CHG-000004015

Morningside (Dbn) - CHG-000004017

Gauteng

General

Order System Issue

TT Connect Speed and Price Change - 1 June 2023

Vumatel Price Change - 1 June 2023

Payfast Error

MTN Approved Routers

Hosting

Telviva

National VoIP Outage

Domain Hosting Server Maintenance

Domain Hosting Server Maintenance

Domain Hosting Server Maintenance

Knowledgebase

Welcome to Vumatel Reach!

Process To Submit Rica

How to renew your Vumatel Reach service with Cool Ideas

TP-Link Archer C20 Router - Firmware Upgrade

TP-Link Archer C20 Router - Dynamic to PPPoE

Promotions

Cool Ideas Promotions

Cool Ideas Giveaway: Cudy Wifi Mesh System Competition - T’s and C’s

Previous Promotions and Announcements

Vumatel Core Flash Sale 27 May 2023 - 6 June 2023 @ 5pm

Cool Ideas - Scam Alert