Legal requirements for Internet Service Providers in South Africa requires us to verify your identity and physical address. We provide an on-line facility for submitting this documentation.
The requirements are:
- Scanned copy of your Green Barcoded ID book, ID card, or equivalent if you are a foreigner.
- A document for proof of residence containing your physical address (not postal).
Please make sure you have a saved copy of your ID and proof of address on your phone or PC. You can submit Rica by following the steps below:
1. Log into your
CooZone Account & Click on the “Rica Documents Go Tab” on the home page.
2. To upload a copy of ID click on “Choose File”, select the saved copy of ID from your PC/Phone and upload file.
3. To upload Proof of address, on “Choose File”, the saved proof of address from your PC/Phone and upload file
Please note that valid proof of address documents are:
- A bank statement, or a municipal bill.
- A cellphone, or retail account.
- A rental, credit or lease agreement.
- An insurance policy cover document.
- A television, or motor vehicle license
- Informal Settlements: A letter/affidavit from a school, church, or store where you receive post. It must be on an official letterhead.
- The document must contain your physical address and not be older than three months.
Once completed, a ticket will be opened with our Rica Team for them to Validate your documents.
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