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How do I transfer my fibre to another address?

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The first thing you need to do is fill in our online application form: and choose the “Transferring services to a new address” option.
From there our Connect Team will assist in ordering and getting the services activated at the new address.

Installation lead times will vary depending on the status of fibre at the new address and the fibre line operator that you're moving to, but our Connect Team will do their best to give you a better indication of the time lines upon application.

Please remember to take your TP-Link router with you to the new address (the equipment provided by the fibre line provider (e.g. Openserve, Vumatel, etc) would need to remain at your old address.
NB! Please email the Accounts Department on requesting a cancellation of your old line.

If you're unsure about any of the above, please be sure to email us any questions or concerns on
For a business line, please be sure to email

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