How can I upgrade/downgrade my line?

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Depending on your FNO (Vumatel, DFA, Openserve, etc) the process to upgrade or downgrade your line can be quite different.
For more information on how to do so, please be sure to mail connect@coolideas.co.za

Please note:
Upgrades can happen at any time during the month (lead times from an fibre operator may be applicable), however, we recommend that you schedule your downgrade for the end of a calendar month as all fibre services are pre-paid.

For downgrade/upgrades of your business fibre line, please be sure to email fttb@coolideas.co.za


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