My debit order was returned as unpaid, what must I do?

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Please note that our system will re-add the debit order to the debit order batch once we have received feedback from the banks that the debit order was unsuccessful. This may take 7 working days.

If this is too long, you are more than welcome to log onto the Coolzone portal to action the payment manually, once the invoice is marked as unpaid.

Payment instructions can be found here:




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