Octotel is currently experiencing the following issue:
Start Date & Time: 15/12/2025 @ 07:42
Affected Area/s: Wellington
Impact: Customers may experience no/ connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (15/12/2025 @ 16:39):
Octotel confirmed that this outage was resolved on 15/12/2025 @ 16:39. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update 15/12/2025 @ 14:07
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
Update 15/12/2025 @ 12:55
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
Update 15/12/2025 @ 11:00
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
Update 15/12/2025 @ 09:32
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.
Update 15/12/2025 @ 08:32
Technicians are en route to site
Affected roads are listed below:
#Wellington #Octotel #Outage