Octotel is currently experiencing the following issue:
Start Date & Time: 17/10/2025 @ 15:11
Affected Area/s:Wellington
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (18/10/2025 @ 15:24):
Octotel confirmed that this outage was resolved on 18/10/2025 @ 15:24. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (18/10/2025 @ 14:17):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
ETR for complete restoration: ± 1 Hour
Update (18/10/2025 @ 12:26):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
ETR for complete restoration: ± 2 Hours
Update (18/10/2025 @ 10:52):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
ETR for complete restoration: ± 3 Hours
Update (18/10/2025 @ 09:31):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
ETR for complete restoration: ± 4 Hours
Update (17/10/2025 @ 19:28):
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: ±.3.5hrs
Update (17/10/2025 @ 17:07):
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, we'll provide an estimated ETR for the full restoration process.
Update (17/10/2025 @ 15:52):
#Wellington #Octotel #Outage
