Openfibre is currently experiencing the following issue:
Start Date & Time: 06/08/2026 10:04
Affected Area/s: Mall of Mthatha at BT Ngebs
Impact: Customers may experience no connectivity.
Openfibre technicians are currently investigating. There is no ETR at the moment.
Update (06/08/2026 @ 02:07):
Openfibre confirmed that this outage was resolved on 06/08/2026 @ 02:07. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (06/08/2026 @ 18:29):
Splicing is currently in progress.
The technicians have started the splicing work and we will provide progress updates as they are received.
Update (06/08/2026 @ 15:42):
Openfibre have confirmed with their vendor that repairs have an ETR of 8 hours.
Update (06/08/2026 @ 14:28):
The ETA for our teams is 90 minutes, they are installing new cable, further updates to follow.
Update (06/08/2026 @ 13:20):
Please be advised that we are currently experiencing a network outage affecting connectivity at the Mall of Mthatha @ BT Ngebs City Mall.
Openfibre technical team is actively investigating the issue and working to restore services as quickly as possible.
Update (06/08/2026 @ 12:55):
Kindly note that we have network failure between two points, primary path is affected link down between Teraco Gauteng to Scottsville and Secondary path from East London to Mthatha.
#MallofMthatha #Openfibre #Outage
