Openfibre is currently experiencing the following issue:
Start Date & Time: 17/09/2026 @ 21:59
Affected Area/s: Mall of Mthatha at BT Ngebs & Mthatha Plaza
Impact: Customers may experience no connectivity.
Openfibre technicians are currently investigating. There is no ETR at the moment.
Update (06/10/2026 18:05):
The outage has been resolved. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (19/09/2026 @ 13:11):
The third party teams have completed testing and have requested that the laser be shut down in both directions to allow for further investigation and fault isolation.
Update (18/09/2026 @ 18:02):
Please note that the ongoing service outage at BT Ngebs has been escalated to the vendor’s Executive Service Management team to expedite the resolution and ensure the necessary resources are engaged.
The third-party contractor is currently investigating the service, and we are awaiting further feedback.
Update (18/09/2026 @ 15:58):
Kindly be advised that our techs are actively working on restoring the services as they are working on the backhaul link that has caused site to drop.
Update (18/09/2026 @ 07:00):
The affected services are impacted by backhaul link 6. Further investigations are currently in progress with the vendor to determine the cause of the disruption.
Openfibre will continue to monitor the situation and provide further updates as soon as more information becomes available.
Update (18/09/2026 @ 07:00):
The fault remains under investigation and is currently pending feedback from Openfibre third party vendor team.
The matter has been escalated to the next level for further investigation and progressive feedback.
Openfibre is awaiting confirmation of the exact root cause and will provide further updates as soon as more information becomes available.
#MallofMthatha #MthathaPlaza #Openfibre #Outage
