Openfibre is currently experiencing the following issue:
Start Date & Time: 27/08/2026 @ 21:47
Affected Area/s: Mall of Mthatha at BT Ngebs
Impact: Customers may experience no connectivity.
Openfibre technicians are currently investigating. There is no ETR at the moment.
Update (28/08/2026 @11:08)
Open Fibre confirmed that this outage was resolved on 28/08/2026 @11:08. Please restart your devices and contact our Support Team should you still experience connection issues
Update (28/08/2026 @ 09:10)
The matter has been escalated to the Upstream Service Provider Core Team, and discussions are currently underway to determine the best way forward.
Upstream Service Provider has also attempted to engage 3rd party while a possible site meeting at Umtata is being considered to assist with further investigation.
An estimated time of resolution is not yet available. Further updates will be shared as soon as feedback is received.
Update (28/07/2026 @ 03:32):
Please note that the incident has been escalated to the core team for further investigation.
More updates will follow as additional information becomes available.
Update (27/08/2026 @ 23:54):
Open Fibre team is currently conducting further investigations and is actively working to identify the cause of the disruption.
We will provide a further update once the investigation has been completed and the findings are available.
#MallofMthatha #Openfibre #Outage
