Openfibre is currently experiencing the following issue:
Start Date & Time: 10/08/2026 @ 10:40
Affected Area/s: Mall of Mthatha at BT Ngebs
Impact: Customers may experience no connectivity.
Openfibre technicians are currently investigating. There is no ETR at the moment.
Update (10/08/2026 @ 15:36):
Openfibre confirmed that this outage was resolved on 10/08/2026 @ 15:36. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (10/08/2026 @ 14:26):
Our latest update indicates that the backhaul is currently disconnected.
The matter has been escalated to the service provider’s core team for further investigation and we are currently awaiting their feedback.
At this stage, there is no ETR available.
Update (10/08/2026 @ 13:01):
Please be advised that the service provider’s investigation is still in progress.
The matter has been escalated to their core team for further investigation and we are currently awaiting their feedback.
Openfibre will provide a further update as soon as more information becomes available
#MallofMthatha #Openfibre #Outage
