Openfibre is currently experiencing the following issue:
Start Date & Time: 05/05/2026 @ 11:55
Affected Area: Mall of Mthatha at BT Ngebs
Impact: Customers may experience no connectivity.
Openfibre technicians are currently investigating. There is no ETR at the moment.
Update (28/07/2026 @ 21:28):
Openfibre confirmed that this outage was resolved on 28/07/2026 @ 21:28. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Open Fibre's dedicated team is actively investigating the cause and will keep you informed with regular updates as we work towards resolving the matter.
Openfibre technicians are currently noting services as online, however further investigations into stability remain. They will continue to monitor and provide further updates as received.
Investigations are currently underway, and teams are en route to the site for investigations. Further updates to follow
Update (05/05/2026 @ 23:16):
Openfibre's dedicated team is actively investigating the cause and will keep you informed with regular updates as they work towards resolving the matter.
#MallofMthathaatBTNgebs #Openfibre #Outage
