Octotel is currently experiencing the following issue:
Start Date & Time: 27/05/2026 @ 10:24
Affected Area/s: Knysna
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (27/05/2026 @22:49):
Octotel confirmed that this outage was resolved on 27/05/2026 @22:49. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (27/05/2026 @21:54):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
ETR for complete restoration: ±1 hour
Update (27/05/2026 @19:33):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
ETR for complete restoration: +-1 hour
Update (27/05/2026 @18:10):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
ETR for complete restoration: +-2 hours
Update (27/05/2026 @17:10):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
ETR for complete restoration: +-2 hours
Update (27/05/2026 @ 16:00):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
ETR for complete restoration: +-3 hours ( as provided by the onsite teams)
Update: 27/05/2026 @ 14:27
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
Update: 27/05/2026 @ 12:47
Octotel's engineers are still on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, we'll provide an estimated ETR for the full restoration process.
Update: 27/05/2026 @ 11:40
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.
#Knysna #Octotel #Outage
