Octotel is currently experiencing the following issue:
Start Date & Time: 20/01/2026 @ 19:57
Affected Area/s: Plettenberg Bay, George, Sedgefield, Kleinbrak, and Knysna aggregation nodes
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is Intermittent/no/slow ETR at the moment.
Affected roads are listed below:
Update (21/01/2026 @ 20:48):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
Further updates to follow as our team makes progress.
Update (21/01/2026 @ 19:39):
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.ETR for complete restoration: ± 2.5 Hours. More updates to follow.
Update (21/01/2026 @ 16:40):
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process. More updates to follow.
Updates 21/01/2026 @ 15:50
Technicians are en route to site.
Updates 20/01/2026 @ 04:42
We are observing services for Eden District (Plettenberg Bay, George, Sedgefield, Kleinbrak, and Knysna aggregation nodes) have restored to regular bandwidth performance and are testing stable. We anticipate no further service degradation.
Updates 20/01/2026 @ 22:32
We are observing services for Eden District (Plettenberg Bay, George, Sedgefield, Kleinbrak, and Knysna aggregation nodes) have returned to regular bandwidth performance at the moment.
Engineers are monitoring for stability.
Updates 20/01/2026 @ 21:31
Teams have completed splicing however services remain affected. Further checks are currently in progress. No ETR is available as yet
#PlettenbergBay #George #Sedgefield #Kleinbrak#Knysna #Octotel #Outage
