Octotel is currently experiencing the following issue:
Start Date & Time: 02/02/2026 @ 18:21
Affected Area/s: Sedgefield, Plettenberg Bay, Knysna, George, Kleinbrak
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (04/02/2026 @ 07:51):
Octotel confirmed that this outage was resolved on 04/02/2026 @ 07:51. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (03/02/2026 @ 07:11):
Services remain at risk as our partner provider continue to work on repairs on the redundant path.Engineers are monitoring for stability.Kindly await further updates. More updates to follow.
Update (03/02/2026 @ 03:44):
We are observing services at the Plett, Knysna, George, Kleinbrak and Sedgefield aggregation nodes to be restored,services remain at risk as partner provider continue to work on repairs. More updates to follow.
Update (02/02/2026 @ 22:16):
Octotel Partner provider field engineers continue to work on repairing two long haul fibre breaks. Further updates to follow at 05:00am.. More updates to follow.
Update: 02/02/2026 18:50
Octotel Field technicians have been dispatched to investigate
#Knysna #Sedgefield #Plett #Knysna #George #Kleinbrak #Octotel #Outage
