Octotel is currently experiencing the following issue:
Start Date & Time: 25/08/2025 @ 12:47
Affected Area/s: Sedgefield, Plettenberg Bay, Knysna
Impact: Customers may experience no / intermittent connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (25/08/2025 @ 07:57):
Octotel confirmed that this outage was resolved on 25/08/2025 @ 07:57. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (25/08/2025 @ 20:42):
We are observing services for Plett, Knysna, and Sedgefield aggregation nodes restored at the moment.
Update (25/08/2025 @ 19:37):
Restoration efforts on the Eden outage continue, however we have no ETA at present. Next update to follow at 21:00. We apologize for any inconvenience this has caused . More updates to follow.
Update (25/08/2025 @ 18:38):
The fault affecting connectivity to Plett, Knysna, and Sedgefield aggregation nodes has partially been isolated.Engineers continue to work on restoring services. . More updates to follow.
Update (25/08/2025 @ 17:13):
Partner provider technicians are working on restoring connectivity between PE and Linton Grange.No ETR is available as yet.. More updates to follow.
Update: 25/08/2025 15:56
Technicians are currently investigating. No ETR available yet
Update: 25/08/2025 14:19
Technicians are currently en route to site to investigate. ETA to site is ~1hr. No ETR available yet
#Knysna#Sedgefield#Plett #Octotel #Outage
