Octotel is currently experiencing the following issue:
Start Date & Time: 09/04/2026 @ 19:46
Affected Areas: George, Kleinbrak, Knysna, Sedgefield
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (10/04/2026 @ 07:29):
Octotel confirmed that this outage was resolved on 10/04/2026 @ 07:29. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (09/04/2026 @ @ 22:40):
Octotel technicians are observing services have restored at present however services remain at risk
Technicians are en route to a remote site to conduct further testing.
ETA ~01:00
Update (09/04/2026 @ @ 21:39):
Octotel technicians are observing services are affected again as technicians continue to investigate to identify the issue.
No ETR is available as yet and services may be intermittent as investigations proceed.
Update (09/04/2026 @ @ 20:40):
Octotel technicians are observing services have restored at present. Services remain at risk as technicians continue to investigate.
Kindly await further updates.
#George#Kleinbrak#Knysna#Sedgefield #Octotel #Outage
