On occasion we might ask you to bypass your router to help isolate an issue (such as no connectivity, slow speeds, etc).
This test helps eliminate variables that might be causing the issue to begin with.
To do a direct static with a VLAN ID connection on Windows 10, please do the following:
- Start by plugging your PC into the LAN1/GE1 port of the Fibre ONT (therefore bypassing the router).
- Then right-click on the windows icon in the bottom left-hand side of the screen.
- Then press on 'Device Manager'
- Then on the new window/tab look for the 'Network Adapters' and left-click on the arrow pointing to 'Network Adapters'.
- Then look for 'Realtek PCI' device and press on with a left-click twice.
- On the new window/tab Press on 'Advanced'.
- Under the Advanced tab scroll down till you see 'VLAN ID'
- Then press on left-click on 'VLAN ID'
- Under 'Value' add the VLAN ID we provided then press on 'OK' to Apply the VLAN ID.
- Once the VLAN ID is added will need to add Static IP as the per below guide
- Click on The Windows 'Start' button.
- Click on the settings cog.
- In the 'Windows Settings' page select 'Network & Internet'.
- Click on the Change adapter options on the mid screen.
- Then select 'Select the Ethernet' with the right click.
- In the next window that pops up, select 'Properties.
- `Select 'Internet Protocol Version 4 (TCP/IPv4)' by double-clicking on it.
- Change from "Obtain an IP address automatically to use 'Use the following IP address'
- Change from "Obtain DNS server address automatically to use 'Use the following DNS server addresses'
- Insert the IP address Details we provided(or the test details that our cool technicians provided) and click 'OK'.
- Then press 'OK' on the tab below to apply the static IP.
- Then press right-click on 'Ethernet'.
- Then should show Internet next to 'IPv4 Connectivity' to show internet access has been granted
- If there is any error like showing 'No network access' or 'No Internet access' please contact Cool Ideas.
At any point should the above instruction be unclear, please do not hesitate to contact our support team on 010-900-3232 or business@coolideas.co.za
