Open Fibre is currently experiencing the following issue:
Start Date & Time: 08/04/2026 @12:52
Affected Area/s: Zevenwacht Mall
Impact: Customers may experience no connectivity.
Open Fibre technicians are currently investigating. There is no ETR at the moment.
Update: 08/04/2026 @ 21:59
Open Fibre confirmed that this outage was resolved on 08/04/2026 @ 21:59. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update: 08/04/2026 20:26
Kindly be advised that our team is currently on site running further testing on site. Further updates will be shared.
Update: 08/04/2026 18:29
The Open Fibre team is busy locating the duct under the stormwater pipe. Civils are onsite
Due to this outage, there is no possible re-route of services
Update: 08/04/2026 15:35
The third-party team identified the fault and confirmed that the fiber cable was damaged by the contractor.
#ZevenwachtMall #OpenFibre #Outage
