Octotel is currently experiencing the following issue:
Start Date & Time: 20/06/2026 @ 19:31
Affected Area/s: Wellington
Impact: Customers may experience no/ connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Octotel confirmed that this outage was resolved on 21/06/2026 @ 09:25. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update: 21/06/2026 08:25
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
Update: 21/06/2026 00:45
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Due to additional damage found, the etr has been extended.
Update: 20/06/2026 22:16
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
Update: 20/06/2026 21:19
Octotel's engineers are currently on-site, teams are still assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.
#Wellington #Octotel #Outage
