Cool Ideas is currently experiencing the following issue:
Start Date & Time: 28/06/2026 @ 00:00
Affected Area/s: National
Affected Service/s: Vumatel Reach
Impact: Customers may encounter an error while attempting to renew their vouchers.
Cool Ideas technicians are currently investigating. There is no ETR at the moment.
There's a system issue affecting voucher renewals. We encourage customers to log tickets if they are affected.
Update (28/05/2026 16:34):
Cool Ideas confirmed that this outage was resolved on 28/05/2026 16:21. Please restart your devices and contact our Support Team should you still experience connection issues.
#National #VumatelReach #Outage
