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Vuma Reach Payment Links - INC-000021022

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Vumatel is currently experiencing the following issue:

 

Start Date & Time: 08/08/2025 08:57

Affected Area/s: All Vumatel Reach Clients

Impact: Vumatel Reach customers cannot pay via the payment links. Vumatel's development team are investigating. There is no ETR at the moment.

 

Update (08/08/2025 11:45):

Vumatel confirmed that this outage was resolved on 08/08/2025 11:01. Please restart your devices and contact our Support Team should you still experience connection issues.

 

Update:08/08/2025 10:31

The team rolled back a code deployment.

Payment links generated before 7 August 2025 at 17:00 were affected.  Payment links generated after that time were not affected. A hotfix to correct both old and new payment links will be deployed this morning. 

 

Update:08/08/2025 09:11

Vumatel suspects that the incident is related to the code deployment on 7 August 2025.
The deployment was rolled back at 08:45 AM. Since the rollback, they have observed 309 successful redirects without error in the last 30 minutes.
More updates to follow.

 

#VumatelReach #Voucher #Outage


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