Evotel is currently experiencing the following issue:
Start Date & Time: 16/10/2026 @ 08:09
Affected Area/s: Upington
Impact: Customers may experience no connectivity.
Evotel technicians are currently investigating. There is no ETR at the moment.
Update (18/10/2026 @ 15:47):
Evotel confirmed that this outage was resolved on 18/10/2026 @ 15:47. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (17/10/2026 @15:58):
Multiple teams are deployed at 3 separate sites in Upington to restore connection. Clients are restoring in batches, and we currently anticipate reconnection tonight. Delays will be communicated.
Update (17/10/2026 @12:13):
Multiple teams are deployed at 3 separate sites in Upington to restore connection. Clients are restoring in batches, and we currently anticipate reconnection tonight.
Delays will be communicated. PLEASE NOTE: Further investigations are ongoing to identify the reason some clients remain offline.
This may extend reconnection times, but they aim to have service restored as soon as possible.Next update: 4PM
Update (17/10/2026 @08:27):
Cable repairs are complete, and system checks are being run to confirm if further repairs are necessary.
Evotel technicians are still on site, and if further damage is discovered, repairs will be implemented accordingly.
Update (16/10/2026 @19:52):
Repairs are ongoing and most clients have restored. Evotel technicians remain on site, working to restore connection.
They currently cannot guarantee full restoration tonight, but it remains our aim, and work will continue through the night.
Update (16/10/2026 @17:05):
Repairs are currently underway, and they expect reconnection late this evening. Progressive updates will be provided along with any delays at the time indicated below.
Next Update: 8PM
Update (16/10/2026 @ 10:58):
Reason for Outage: Damaged Cable
Evotel technical team has identified a damaged cable caused by a vehicle, resulting in network connectivity issues affecting clients in the area. Restoration efforts are underway to repair the damaged cable and restore connectivity as soon as possible.
We sincerely apologise for the inconvenience caused and appreciate your patience while our team works to resolve the issue.
Next Update: 2PM
#Upington #Evotel #Outage
