Evotel is currently experiencing the following issue:
Start Date & Time: 12/08/2026 @13:08
Affected Area/s: Upington
Impact: Customers may experience no connectivity.
Evotel technicians are currently investigating. There is no ETR at the moment.
Update (14/08/2026 @ 08:16):
Evotel confirmed that this outage was resolved on 14/08/2026 @ 08:16. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (13/08/2026 @16:55):
Evotel technical team remains onsite working to restore full service to the remaining affected customers. Significant progress has been made, with many customers already reconnected.
The team is continuing with house-to-house checks and is implementing a temporary solution to restore service to the remaining affected customers while restoration efforts continue.
Next update: 8PM
Update (13/08/2026 @14:02):
Evotel technical team remains onsite working to restore full service to the remaining affected customers. Significant progress has been made, with many customers already reconnected.
Their team is continuing with house-to-house checks and is implementing a temporary solution to restore service to the remaining affected customers while restoration efforts continue.
Next update: 5PM
Update (13/08/2026 @10:44):
Evotel technical team is still onsite working to restore full service to the remaining affected customers. The team is conducting house-to-house checks to identify and resolve any outstanding connectivity issues.
As these checks and repairs continue, services will gradually be restored to the remaining affected customers. Next update: 2PM
Update (12/08/2026 @ 21:51):
Evotel technical team is back onsite working to restore full service to the remaining affected customers. Their team is attending to affected customers on a street-by-street basis to identify and resolve any outstanding connectivity issues.
As these checks and repairs continue, services will gradually be restored to the remaining affected customers. Next update: 11AM
Update (12/08/2026 @ 21:51):
New infrastructure will need to be installed. Reconnection will begin once this step has been completed.
We apologise for the disruption and thank you for your continued patience and cooperation as our team works to finalise the restoration.
Next update: 8AM
Update (12/08/2026 @16:36):
A number of affected connections have been restored while our team remains actively engaged in restoring the outstanding services. Efforts are ongoing to ensure that all remaining connections are reinstated as quickly as possible.
Update (12/08/2026 @13:08):
Evotel team is aware of the ongoing outage in the area and are currently investigating the cause of disruption. Next update: 17:00
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