Evotel is currently experiencing the following issue:
Start Date & Time: 06/08/2026 @ 09:01
Affected Area: Upington
Impact: Customers may experience no connectivity.
Evotel technicians are currently investigating. There is no ETR at the moment.
Update (09/08/2026 @ 08:07):
Evotel confirmed that this outage was resolved on 09/08/2026 @ 08:07. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (07/08/2026 @11:31):
The majority of clients have been reconnected. The final few clients are still being attended to and updates will follow at the times indicated below.
Update (07/08/2026 @08:19):
Repairs on the damaged distribution cable are ongoing. Thank you for your patience during this downtime.
Next update: 12PM
Update (07/08/2026 @ 11:12):
Evotel team has identified damaged distribution cables in the area. Cable repairs will need to be implemented before more clients restore. Thank you for your patience as work continues.
Next update: 8AM
Update (07/08/2026 @ 11:12):
Evotel technical team remains onsite working to restore services to the community. The team is conducting street-by-street checks to identify and resolve any remaining faults affecting customer connections.
Update (07/08/2026 @ 08:39):
Evotel technical team is back on site working on restoring service to the community. Clients continue to restore and we are running system checks to confirm all clients still offline.
We sincerely apologise for the delay in restoration and assure all clients that restoring service remains our priority.
Next update: 11AM
Update (06/08/2026 @ 17:02):
The remaining affected lines are gradually coming back online and our team is making steady progress with the repair process. Further updates will be communicated at the stipulated times below.
We sincerely apologise for the delay in restoration and assure all clients that restoring service remains our priority.
Next update: 20:00
Update (06/08/2026 @ 13:31):
Evotel team remains on site and is currently splicing as part of the service restoration process. This is a critical stage in restoring connectivity to the affected area.
Work is progressing steadily and our technicians are committed to completing the restoration safely and as efficiently as possible.
We sincerely apologise for the inconvenience caused and appreciate your continued patience and understanding. Further updates will be provided as progress continues.
Next update: 17:00
Update (06/08/2026 @ 11:17):
Evotel team is aware of the ongoing outage in the area and are currently investigating the cause of disruption.
We sincerely apologise for the inconvenience and appreciate your patience and understanding as our technicians work to restore services as quickly and safely as possible.
Next update: 11AM
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