Cool Fibre has scheduled the following planned maintenance:
Start Date & Time: 06/12/2025 08:00
End Date & Time: 09/12/2025 17:00
Duration: 4 Days
Affected Area/s: Thrupps center Illovo
Impact: Customers will experience no connectivity during the maintenance window.
#Thruppscenter #Illovo #Coolfibre #Maintenance
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Update: 10/12/2025
Services remain down after maintenance completed.
Technicians are being dispatched to investigate.
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Update: 10/12/2025
Technicians have confirmed multiple fibre breaks, core fibres broken during maintenance.
Technicians are working to restore services.
Maintenance reclassified to Outage.
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Update: 10/12/2025
Technicians have reported local connections to the node repaired.
Work is ongoing on core fibre.
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Update: 10/12/2025
Access constraints preventing further work on the core fibre.
Access issue has been escalated.
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Update: 10/12/2025
Access has been granted.
Techs are on site working towards a resolution.
Techs have confirmed that the repairs have been completed and services have been restored.
