Update 09/07/2020 at 10:40:
Cool Ideas can confim that the below issue has been resolved.
If you are still experiencing issues with your connection, please be sure to log this with our Cool Support Desk on 010-900-3232 or log a ticket
here
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Cool Ideas can confirm that we are experiencing the following outage, due to equipment damage:
Date: 9/7/2020 @ 07:00
Area/s: 198 Oxford, Thrupps Centre, 196 Oxford
Impact: Cool Fibre customers in the above will experience no connectivity.
Cool Ideas techs are currently on site attending to the issue. There is currently no ETR.