Cool Ideas has confirmed that the below issue has been resolved.
If you are still experiencing issues with your
connection, please be sure to log this with our Cool Support Desk on
010-900-3232 or log a ticket
here---
Cool Ideas is currently experiencing the following outage:
Date: 10/02/2020
Area/s: 198 Oxford, Thrupps Illovo and 25 Rudd
Impact: Customers in the area will experience no/connectivity.
Our Cool techs and engineers are currently investigating.
There currently no ETR.