Evotel is currently experiencing the following issue:
Start Date & Time: 04-05-2026 @ 08:10
Affected Area: Thlabane West
Impact: Customers may experience no connectivity.
Evotel technicians are currently investigating. There is no ETR at the moment.
Evotel confirmed that this outage was resolved on 08/05/2026 @ 11:17. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (08/05/2026 @ 09:05):
Splicing work has been completed, and our technical team is currently conducting final checks to ensure everything is operating correctly. Further communication and updates will be shared as progress is confirmed and testing is finalised.
Next Update: 11AM
Update (08/05/2026 @ 01:50):
Splicing is completed and system checks are running to confirm all clients still impacted by the outage. Thank you for your patience during these investigations.
Update (07/05/2026 @17:08):
Evotel teams remain on the ground in the affected area continuing with fibre splicing as restoration work progresses. These repairs are necessary to reconnect and stabilise services for all customers experiencing connectivity issues.
Although steady progress is being achieved, users may still encounter service disruptions while the remaining repair work is being finalized. Next Update: 20:00
Update (07/05/2026 @ 08:26):
Evotel technical team is back on site continuing restoration efforts to the remaining affected clients. Service to Thlabane West has since been restored. We apologise for the inconvenience this has caused & assure all clients that restoring service is our priority. Please note that adverse weather conditions may cause delays.
Next update: 11AM
Update (06/05/2026 @ 20:04):
Service to Thlabane-West has been restored. Evotel technicians are busy implementing repairs in Oos-Einde. Thank you for your patience during this downtime.
Next Update: 8AM
Update (06/05/2026 @ 16:38)
Evotel technical team has made significant progress in restoring service to the community. Service has been restored to clients in Tlhabane West and the team is actively working to restore service to clients in Oos Einder.
Next Update: 8PM
Update (06/05/2026 @ 14:05)
Evotel team is still on the ground working on restoring service to the community. The team has identified additional clients who have experienced network disruptions. Service has since restored to some clients, and the team is working on restoring service to all affected clients.
Update (06/05/2026 @ 14:04)
Evotel team is still on the ground working on restoring service to the community. The team has identified additional clients who have experienced network disruptions. Service has since restored to some clients, and the team is working on restoring service to all affected clients.
Update (06/05/2026 @ 10:58):
Evotel team is active on the ground moving from house to house to in an effort to restore service to the remaining affected lines. This process allows the team to individually assess and resolve any outstanding connection issues to ensure a full and stable restoration across the area.
Next Update: 2PM
Update (06/05/2026 @ 08:32):
Adverse weather in the area continues to impact progress on site resulting in delays to repair activities. Evotel teams are present and actively assessing conditions. Repair work in the area will resume once the weather has cleared up. We apologise for the disruption and thank you for your patience and understanding.
Next Update: 11AM
Update (05/05/2026 @16:38):
Adverse weather in the area continues to impact progress on site resulting in delays to repair activities. Evotel teams are still present and actively assessing conditions.
Repair work in the area will resume once the weather has cleared up. Next Update: 20:00
Update (05/05/2026 @ 13:46):
Please be advised that current weather conditions in the area are causing delays to our repair work on site. Our teams remain on the ground and are closely monitoring the situation. Work will continue as soon as it is safe to proceed as the safety of our teams and the quality of repairs remain our top priority. We sincerely apologise for the inconvenience caused and appreciate your patience and understanding during this time. Further updates will be shared as progress continues.
Next Update: 17:00
Update (05/05/2026 @ 10:46):
Evotel team remains on the ground and is currently moving from house to house to attend to the remaining affected lines. This process allows the team to individually assess and resolve any outstanding connection issues to ensure a full and stable restoration across the area. While many lines have already been brought back online, work is still ongoing to assist all remaining clients. We sincerely apologise for the inconvenience caused and appreciate your continued patience and understanding. Further updates will be shared as progress continues.
Next Update: 14:00
Update (05/05/2026 @ 08:16):
A small number of clients remain affected by the outage. Evotel technicians are still working to restore connection. Thank you for your patience during this downtime.
Next Update: 11:00
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