Evotel is currently experiencing the following issue:
Start Date & Time: 08/06/2026 13:44
Affected Area/s: Rustenburg - Thlabane West
Impact: Customers may experience no connectivity.
Evotel technicians are currently investigating. There is no ETR at the moment.
Update (20/06/2026 @ 09:07):
Evotel confirmed that this outage was resolved on 19/06/2026 @ 21:29. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (19/06/2026 @ 10:58)
Evotel eam is still actively present on site and working tirelessly in an effort to restore services to the area as soon as possible. Please note, technicians may contact you directly tomorrow if they require access to your property. Please keep an eye on your phone.
Next update: 14:00
Update (19/06/2026 @08:05)
Evotel team is back on site this morning and has resumed with the necessary repair work.
The team is working diligently to restore services as soon as possible. Please note, technicians may contact you directly tomorrow if they require access to your property. Please keep an eye on your phone.
Next update: 11:00
Update (18/06/2026 @22:06)
Repairs on site will continue in the morning as we attend to the final impacted clients. Please note, technicians may contact you directly tomorrow if they require access to your property. Please keep an eye on your phone.
Next update: 8AM
Update (18/06/2026 @17:05)
Evotel technicians are back on site and actively working to restore connectivity for the remaining affected clients. Repairs will continue as we work towards full restoration.
Please note that Evotel technicians may contact you directly if access to your property is required.
Next Update: 8PM
Update (18/06/2026 @ 14:11)
Evotel technicians are back on site and actively working to restore connectivity for the remaining affected clients. Repairs will continue as we work towards full restoration.
Please note that technicians may contact you directly if access to your property is required. Kindly keep your phone nearby.
Next Update: 5PM
Update (18/06/2026 @ 10:55)
Evotel technicians are back on site and actively working to restore connectivity for the remaining affected clients. Repairs will continue as they work towards full restoration.
Please note that technicians may contact you directly if access to your property is required. Kindly keep your phone nearby.
Next Update: 2PM
Update (18/06/2026 @ 08:14)
Evotel technicians is back on site and actively working to restore connectivity for the remaining affected clients. Repairs will continue as they work towards full restoration.
Please note that technicians may contact you directly if access to your property is required. Kindly keep your phone nearby.
Next Update: 11AM
Update (17/06/2026 @ 21:13)
Repairs on site will continue in the morning as we attend to the final impacted clients. Please note, technicians may contact you directly tomorrow if they require access to your property. Please keep an eye on your phone.
Next update: 8AM
Update (17/06/2026 @16:53)
Technicians are still on-site working street by street on restoring service to the remaining affected clients, who are steadily restoring. Significant work has been made in restoring service to the community, and our team are pushing to reconnecting the remaining few clients.
Next update: 8PM
Update (17/06/2026 @ 10:46)
Technicians are still on-site working street by street on restoring service to the remaining affected clients, who are steadily restoring. Significant work has been made in restoring service to the community, and our team are pushing to reconnecting the remaining few clients.
Next update: 2PM
Update (17/06/2026 @ 08:03)
Evotel technicians are back on-site working street by street on restoring service to the remaining affected clients, who are steadily restoring. Significant work has been made in restoring service to the community, and our team are pushing to reconnecting the remaining few clients.
Next update: 11AM
Update (16/06/2026 @ 16:51)
Evotel technicians are still on-site working street by street on restoring service to the remaining affected clients, who are steadily restoring. Significant work has been made in restoring service to the community, and our team are pushing to reconnecting the remaining few clients.
Next update: 5AM
Update (16/06/2026 @ 13:38)
Evotel technicians are still on-site working street by street on restoring service to the remaining affected clients, who are steadily restoring. Significant work has been made in restoring service to the community, and our team are pushing to reconnecting the remaining few clients.
Next update: 5PM
Update (16/06/2026 @ 10:36):
Technicians are on-site working street by street on restoring service to the remaining affected clients, who are steadily restoring. Thank you for your patience.
Next update: 2PM
Update (16/06/2026 @ 08:15):
Technicians are back on-site working street by street on restoring service to the remaining affected clients, who are steadily restoring. Thank you for your patience.
Next update: 11AM
Update (15/06/2026 @ 20:05):
Evotel technicians are still working street by street, and clients are steadily restoring. Thank you for your patience.
Next update: 8AM
Update (15/06/2026 @ 16:47):
Significant progress has been made in restoring services to affected clients in Rustenburg. Our technical team is working street by street to identify the cause of any remaining disruptions and restore connectivity to affected areas.
Next update: 8PM
Update (15/06/2026 @ 10:38):
Significant progress has been made in restoring services to affected clients in Rustenburg. Our technical team is working street by street to identify the cause of any remaining disruptions and restore connectivity to affected areas.
Next update: 5PM
Update (15/06/2026 @ 10:38):
Significant progress has been made in restoring services to affected clients in Rustenburg. Our technical team is working street by street to identify the cause of any remaining disruptions and restore connectivity to affected areas.
Next update: 2PM
Update (15/06/2026 @ 08:16):
Significant progress has been made to restore service to the affected clients of Rustenburg. Our team is back site and committed to restoring service to the remaining affected clients.
Next update: 11AM
Update (12/06/2026 @14:30):
Bulk configurations are currently being run across the network. Once this step is complete, batches of clients will restore, but more repairs will be necessary to restore all clients. We apologise for the ongoing delay in reconnection, but multiple teams are on site working on repairs. Thank you for your patience.
Next update: 5pm
Update (12/06/2026 @11:13):
Bulk configurations are currently being run across the network. Once this step is complete, batches of clients will restore, but more repairs will be necessary to restore all clients.
We apologise for the ongoing delay in reconnection, but multiple Evotel teams are on site working on repairs.
Update (12/06/2026 @ 08:11):
Bulk configurations are currently being run across the network. Once this step is complete, batches of clients will restore, but more repairs will be necessary to restore all clients. We apologise for the ongoing delay in reconnection, but multiple teams are on site working on repairs. Thank you for your patience.
Next update: 11AM
Update (11/06/2026 @ 23:04):
Bulk configurations are currently being run across the network. Once this step is complete, batches of clients will restore, but more repairs will be necessary to restore all clients. We apologise for the ongoing delay in reconnection, but multiple teams are on site working on repairs. Thank you for your patience.
Next update: 8AM
Update (11/06/2026 @17:03):
Evotel technical team remains on-site investigating any additional faults that may be contributing to the network disruption.
While service has already been restored to some clients, the team is continuing to investigate and resolve the remaining issues affecting connectivity in the area
Next update: 8PM
Update (11/06/2026 @ 14:06):
Our technical team remains on-site investigating any additional faults that may be contributing to the network disruption. To expedite the restoration process, the team has been divided into multiple groups, allowing them to investigate and attend to affected areas simultaneously. We appreciate your patience and understanding as our teams work diligently to identify and resolve any remaining issues impacting connectivity and restore services to all affected clients.
Next update: 5PM
Update (11/06/2026 @ 10:50):
Evotel's technical team remains on-site investigating any additional faults that may be contributing to the network disruption. To accelerate the restoration process, the team has been divided into multiple groups to cover more ground and investigate affected areas simultaneously. We appreciate your patience and understanding as Evotel teams work diligently to identify and resolve any remaining issues impacting connectivity.
Next update: 2PM
Update (11/06/2026 @ 08:39):
Splicing of the damaged cable has been completed, and Evotel's technical team remains on-site investigating any additional faults that may be contributing to the network disruption.
Next update: 11AM or sooner.
Update (10/06/2026 @16:56):
Evotel technical team is currently on site carrying out fibre splicing as part of the repair and restoration process. This critical work is being completed to reconnect the affected fibres and restore services to impacted customers.
Next update: 20:00
Update (10/06/2026 @ 13:52):
Evotel team has made good progress at joint MH12 and is currently tracing the final remaining tube. Once this process has been completed, they will proceed with the fibre splicing work.
Restoration efforts are ongoing and our technicians remain on site working to restore services as quickly as possible.
We appreciate your patience and understanding while these investigations continue. Further updates will be provided as they become available.
Next update: 17:00
Update (10/06/2026 @ 10:45):
Evotel's civils team is still investigating to determine whether the identified damage is the only fault as multiple pilot holes have been discovered along the affected street. In the meantime, the warehouse team is preparing the required materials to support repair efforts.
The team is also floating the new cable and probing the duct using a GRP rod to identify any additional blockages that may be present.
Next update: 14:00
Update (10/06/2026 @ 08:16):
We apologise for the extended downtime. Multiple breaks have impacted the community, causing clients to go offline. Evotel technicians have been working street by street to restore connection, but a number off clients remain offline. Restoration efforts are ongoing, and our team aims to have service restored as soon as possible.
Next update: 11:00
Update (09/06/2026 @ 14:01):
Evotel teams continue to monitor the network and investigate any remaining issues affecting clients who are still offline. Restoring service to all affected customers remains our highest priority.
Update (09/06/2026 @ 08:10):
Network restoration is currently underway, and affected clients are gradually being brought back online as services are restored in batches throughout the day. Evotel teams continue to monitor the network and investigate any remaining issues affecting clients who are still offline. Restoring service to all affected customers remains our highest priority.
Update: 08/06/2026 13:44
Evotel team remains on-site and restoration efforts are progressing. Service has already been restored to many clients within the community, and provisioning is still in progress for the remaining affected connections.
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