Octotel is currently experiencing the following issue:
Start Date & Time: 09/01/2025 @ 15:21
Affected Area/s:Struisbaai
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (20/01/2025 13:48):
Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (12/01/2025 @ 12:03 ):
Our partner provider engineers are in progress of splicing at both joints. Systems are being monitored for status changes.
Update (10/01/2025 @ 19:03):
Physical repairs have been completed in Struisbaai. We are engaging with our partner provider to finalise. No ETR is available as yet.
Update (10/01/2025 @ 17:04):
Repairs on the extensive damaged caused by the blaze between Struisbaai and Bredasdorp are still in progress. No ETR is available as yet, in addition to potential flare ups and unforeseen circumstances that may arise.
Update (10/01/2025 @ 16:02):
Octotel wishes to inform its valued clients in the Struisbaai area about the ongoing disruption to fibre services caused by a fire between Bredasdorp and Struisbaai , The fire has severely damaged the fibre infrastructure of our third-party service provider. Their teams are currently on-site working diligently to repair the damage. Unfortunately, we do not yet have an estimated time for service restoration due to the severity of the damage . More updates to follow.
Update (10/01/2025 @ 15:03):
Our partner provider continues to work on repairs. Due to the extent of the damage an extended repair time is expected and no ETR is available as yet, in addition to potential flare ups and unforeseen circumstances . More updates to follow.
Update: 10/01/2025 13:04:
Our partner provider has begun work on repairs. Due to the extent of the damage an extended repair time is expected and no ETR is available as yet, in addition to potential flare ups and unforeseen circumstances.
Update: 10/01/2025 12:02:
Following assessments, repairs will require the replacement of 2KM of cabling. There is no ETR for this as yet
Update: 10/01/2025 11:01:
Technicians remain en route to site with a revised ETA of 11:30. No ETR is available as yet due to potential flare ups and unforeseen circumstances.
Update: 10/01/2025 10:01
We continue to work closely with our partner providers and local authorities to restore fibre connectivity to the residents of Struisbaai as soon as possible.
Update: 10/01/2025 09:08
Our partner provider has confirmed that the Technical team is currently en route to repair the backhaul damaged by yesterday's wildfire. The ETA to the site is 10:00. No ETR is available due to the risk of the fire flaring up, putting our teams' safety in jeopardy.
Update: 10/01/2025 07:52
Octotel technical team is currently en route to repair the backhaul damaged by yesterday's wildfire. Once the technical team has been onsite and evaluated the damage, ETR for resolution will be supplied.
Update (09/01/2025 @ 21:02):
After further investigations, technicians have established the backhaul is damaged due to the ongoing fire in the area. Technicians are to be dispatched in the morning to assess the extent of the damage.
Update (09/01/2025 @ 17:23):
Technicians have been dispatched to investigate. The ETA to the site is 18:30. No ETR is available as yet.
Update (09/01/2025 @ 16:22):
Engineers continue to investigate the issue affecting services in Struisbaai.
. More updates to follow.
#Struisbaai #Octotel #Outage
