Evotel is currently experiencing the following issue:
Start Date & Time: 07/05/2026 @ 10:26
Affected Area: Rustenburg (Bergsig & Protea Park) Thlabane West
Impact: Customers may experience no connectivity.
Evotel technicians are currently investigating. There is no ETR at the moment.
Update (09/05/2026 @ 13:53):
Additional Evotel teams have been dispatched to assist with restoring service to the remaining affected clients. A second break, caused by municipal maintenance, has been identified, and a dedicated team is currently working on repairing that damaged cable. Testing of Customer Termination Points (CTP) is being conducted at various locations to confirm that links are active and traffic is passing successfully. Despite the ongoing power issues, we remain committed to restoring all affected services. The ongoing disruption may cause delays in restoration efforts.Next update: 5PM. More updates to follow.
Update (09/05/2026 @ 10:40):
Evotel's technical team remains on site working to restore service. Splicing work has been completed, and the team is currently investigating additional faults that may be contributing to the delay in restoration. We are also aware that the community is currently experiencing power issues, which may impact restoration efforts. Despite this, our team will continue working to restore connectivity as quickly as possible.Next update: 2PM. More updates to follow.
Update (09/05/2026 @ 08:28):
Evotel technical team is back on site working on restoring service to the community. The team is continuing splicing operations & more updates will be provided as the team continues to work.Next update: 11AM. More updates to follow.
Update (09/05/2026 @ 00:01):
Extensive splicing work is required and we currently anticipate further downtime for the night. Technicians will remain on site, and any major changes will be communicated as soon as that information is received. Thank you for your patience.
Next update: 8AM or sooner.. More updates to follow.
Update 08/05/2026 @13:46):
Evotel team is currently conducting tracing work in the affected area as part of ongoing efforts to identify the fault and restore services to all impacted clients.
This process is necessary to accurately locate and resolve any remaining connectivity issues affecting the network. Next update: 5PM
Update 08/05/2026 @ 11:05):
Splicing and restoration work is currently ongoing. Due to the size and extent of the damaged cable, the repair process is taking longer than initially anticipated. Evotel technical teams continue to work diligently to restore all affected services as quickly and safely as possible.
Update 08/05/2026 @ 01:50):
Splicing to restore connection is ongoing, however, due to the size of the cable, this will take time, but we aim to have all services restored late tonight. Delays will be communicated at the time indicated below.
Next Update: 8AM or sooner.
Update: 07/05/2026 @17:03
Evotel team is still on site carrying out splicing work as part of the ongoing repair process in the affected area. This work is essential to restore and stabilise connectivity for all impacted clients.
While progress is being made, clients may continue to experience service interruptions until all repair work has been completed. Next Update: 20:00
Update: 07/05/2026 14:05
Evotel teams are still actively attending to the fault in the affected area and restoration efforts remain underway. Technicians are continuing to work on resolving the issue and ensuring all impacted services are fully restored and stable as soon as possible. Although steady progress is being made, clients may continue to experience occasional connectivity issues while work continues on site. We sincerely regret the inconvenience caused and appreciate your ongoing patience during this process. Additional updates will be provided as more progress is made.
Evotel team has successfully exposed the affected ducts and is currently pulling slack as part of the ongoing repair process to restore connectivity in the area. Work remains in progress and every effort is being made to resolve the issue as quickly and safely as possible. We appreciate your patience and understanding during this time. Further updates will be shared as progress continues.
#Rustenburg #ThlabaneWest #Evotel #Outage
