Vumatel is currently experiencing the following issue:
Start Date & Time: 09/04/2026 @ 17:21
Affected Areas: Protea Glen Phase 1, Protea Glen Phase 2, Protea Glen Phase 3, Protea Glen Phase 4, Protea Glen Phase 5
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (13/04/2026 @ 17:39):
Vumatel confirmed that this outage was resolved on 13/04/2026 @ 17:39. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (13/04/2026 @ 14:08)
Vumatel Technicians are still onsite working on resolving the remaining fallout cases, the next update will be provided at 17:00
Update (13/04/2026 @ 11:20)
Vumatel Technicians are continuing to address the remaining outstanding cases. The next update will be provided at 14:00.
Update (13/04/2026 @ 07:57)
Vumatel technicians are onsite and working to restore the remaining affected services. The next update will be provided at 11:00.
Update (13/04/2026 @ 07:41)
Vumatel technicians will attend to the remaining fallouts this morning.
Update (12/04/2026 @ 18:47)
Repairs on hold due to safety & no power in the area at the moment. Technicians will attend first thing tomorrow morning.
Update (12/04/2026 @ 18:06)
Vumatel technicians are still addressing the remaining fallout cases. The next update will be provided at 22:00
Update (12/04/2026 @ 15:09)
Vumatel technicians are attending to the services that remain down, next update will be share 18:00.
Update (11/04/2026 @ 13:09)
Vumatel technicians are prepping to resplice cable
Update (11/04/2026 @ 12:17)
Vumatel technicians are en route to site with the required stock, team is trying to divert fibres that are not broken and splice them
Update (11/04/2026 @ 11:24)
Vumatel technicians discovered a fault on the same route, a cable is kinked in the manhole. Team is collecting additional stock for repairs
Update (11/04/2026 @ 10:02)
Vumatel technicians are still troubleshooting
Update (11/04/2026 @ 08:58)
Vumatel technicians are onsite troubleshooting the remaining fallouts
Update (11/04/2026 @ 07:58)
Vumatel technicians are en eoute to site to resume with repair
Update (11/04/2026 @ 00:08)
Network incident is on hold technicians will resume tomorrow morning
Update (10/04/2026 @21:37)
Side A: Splicing complete
Side B: Splicing Tube 11
Update (10/04/2026 @20:42)
Side A: Splicing Tube 12
Side B: Splicing Tube 10
Update (10/04/2026 @19:28):
Side A: Splicing Tube 10
Side B: Splicing Tube 8
Update (10/04/2026 @18:21):
Side A: Splicing Tube 8
Side B: Splicing Tube 5
Update (10/04/2026 @17:42):
Side A: Splicing Tube 5
Side B: Splicing Tube 3
Update (10/04/2026 @16:43):
Splicing in progress on Side A, while Side B is being prepared
Update (10/04/2026 @15:29):
Splicing has started on Side A, while Side B is being prepared
Update (10/04/2026 @14:26):
Vumatel technicians are still preparing the joints for splicing
Update (10/04/2026 @13:26):
Vumatel technicians are preparing the joints for splicing
Update (10/04/2026 @11:29):
Vumatel technicians are still floating the cable
Update (10/04/2026 @ 10:24):
Resource has arrived and technicians are now floating the cable.
Update (10/04/2026 @ 09:17):
Techncians have arrived onsite and are busy auditing while another team is en route to collect the necessary stock needed to conduct repair.
Update (10/04/2026 @ 08:02):
Vumatel Technicians en-route to investigate fault and continue with repair.
Update (09/04/2026 @ 18:34):
Repairs are on hold due to safety reasons
Update (09/04/2026 @ 18:08):
Vumatel technicians are enroute to collect stock
#ProteaGlenPhase1to5 #Vumatel #Outage
