Evotel is currently experiencing the following issue:
Start Date & Time: 24/04/2026 @ 08:42
Affected Area: Rustenburg
Impact: Customers may experience no connectivity.
Evotel technicians are currently investigating. There is no ETR at the moment.
Update (02/05/2026 @ 08:03):
Evotel confirmed that this outage was resolved on 02/05/2026 @ 08:03. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (01/05/2026 @ 12:17):
Evotel technicians have identified damaged infrastructure, and further investigations are underway. Repairs will begin once investigations have concluded
Update (01/05/2026 @ 09:02):
Technicians are assisting the final batch of impacted clients on a case-by-case basis. Please keep an eye on your phone as our technicians may contact you if access to your property is necessary. We apologise for the ongoing downtime.
Update (30/04/2026 @ 16:55):
The Evotel team is still on on-site installing new infrastructure. Service to some clients has since been restored and our team is committed to restoring full service to the remaining affected clients in the community.Next Update: 8PM. More updates to follow.
Update (30/04/2026 @13:38):
Installation of new infrastructure is going well, and our technical team is making every effort to complete the restoration as quickly as possible.
Service to some clients has since been restored and our team is committed to restoring full service to the remaining affected clients in the community.
Next Update: 5PM
Update (30/04/2026 @ 10:59):
Tlhabane West
Our technical team is still on-site and actively working to restore service to the community. Installation of new infrastructure is going well, and our technical team is making every effort to complete the restoration as quickly as possible.
Next Update: 2PM
Update (30/04/2026 @ 08:21):
Tlhabane West
Evotel technical team is back on-site and actively working to restore service to the community. New infrastructure is currently being installed, and technicians are making every effort to complete the restoration as quickly as possible.
Next Update: 11AM
Update (29/04/2026 @ 20:06):
Tlhabane West
New infrastructure has been installed, and technicians are still working during the evening. We aim to have service restored tonight, but further delays will be communicated at the times indicated below.
Next Update: 8AM or sooner.
Update (29/04/2026 @ 17:13):
Evoteltechnical team is still on site working on restoring service to the community. The municipal maintenance has caused severe damage which has also contributed to the elevated network levels which are causing service disruption in Tlhabane. Additional resources have been deployed to support the work, and the team is focused on restoring service as quickly as possible.
Next Update: 8PM
Update (29/04/2026 @ 13:55):
Evoteltechnical team is still on site and have begun restoration efforts. Additional resources have been deployed to support the work, and the team is focused on restoring service as quickly as possible.
Next Update: 5PM.
Update (29/04/2026 @ 11:06):
Evotel technical team is still on site investigating the cause of the network disruption. Evotel team is actively working on restoring service as quickly as possible, and once the route cause has been identified restoration efforts will promptly begin.
Next Update: 2PM
Update (29/04/2026 @ 11:05):
Evotel technical team has identified municipal maintenance in the area as the cause of the network disruption. Technicians are on standby and ready to begin restoration work as soon as the municipal activities have been completed.
Next Update: 2PM
Update (29/04/2026 @ 08:06):
Evotel technical team is back on site and continuing with restoration efforts. Evotel sincerely apologize for the prolonged network downtime and appreciate your patience during this period.
Next Update: 11AM
Update (28/04/2026 @ 20:06):
Evotel team continues fibre tracing, and repairs will begin tomorrow. Evotel apologises for the extended downtime on the network.
Next Update: 8AM or sooner.
Update (28/04/2026 @ 16:46):
Our team remains on site and is currently busy tracing as part of the ongoing repair work. This is an important step toward restoring all affected connections as quickly as possible. We appreciate your patience and understanding while progress continues. Further updates will be shared accordingly.
Next Update: 20:00. More updates to follow.
Update (28/04/2026 @ 13:57):
Repair work in the area is still underway. Our team remains on site and is working hard to restore all affected connections as soon as possible. We appreciate your patience and understanding while progress continues.
Next Update: 17:00
Update (28/04/2026 @ 11:16):
Evotel team is currently on site and actively troubleshooting the issue affecting the area. Every effort is being made to identify the cause and restore all impacted connections as quickly as possible. We appreciate your continued patience and understanding during this time. Further updates will be provided as progress continues.
Next Update: 14:00
Update (27/04/2026 @ 20:03):
Evotel currently anticipate reconnection tonight. Delays will be communicated at the times indicated below.
Investigating:
Thlabane West
Service Restored:
Safari Tuine
Oos-Einde
Kroondal
Protea Park
Next update: 8AM or sooner.
Update (27/04/2026 @16:00):
Evotel is currently anticipate reconnection tonight. Delays will be communicated at the times indicated below.
Safari Tuine:Repairs underway.
Oos-Einde: Repairs finalised. Lines are currently being configured to restore the clients remaining offline.
Kroondal: Most clients have restored but a number remain offline. Investigations are continuing.
Protea Park: Teams will begin repairs once they have completed Kroondal and Safari Tuine.
Next update: 8PM or sooner.
Update (27/04/2026 @14:15):
Safari Tuine - Repairs underway.
Oos Einde - Repairs finalised. Lines are currently being configured to restore the clients remaining offline.
Kroondal - Most clients have restored but a number remain offline. Investigations are continuing.
Next update: 4PM or sooner.
Update (25/04/2026 @ 08:16):
Repair work in the area is still ongoing. Our teams remain on site and are actively working to resolve the issue and restore all affected connections. Splicing has begun, and our team continues to work actively on restoring the network.
Some clients may continue to experience service disruptions while this process is underway. Please rest assured that every effort is being made to complete the repairs as quickly as possible and ensure a stable service. We sincerely apologise for the inconvenience caused and appreciate your continued patience. Further updates will be shared as progress continues.
Next Update: 11AM
Update (25/04/2026 @ 14:20):
Repair work in the area is still ongoing. Our teams remain on site and are actively working to resolve the issue and restore all affected connections. Some clients may continue to experience service disruptions while this process is underway. Please rest assured that every effort is being made to complete the repairs as quickly as possible and ensure a stable service. We sincerely apologise for the inconvenience caused and appreciate your continued patience. Further updates will be shared as progress continues.Next Update: 08:00 More updates to follow.
Update (25/04/2026 @ 10:42):
Affected lines in the area are currently being gradually restored. Our teams have made good progress on site and continue working to bring all remaining connections back online. While many clients may already be experiencing improved service, some may still face connectivity issues as final restoration work continues. Our teams remain on the ground, ensuring all lines are fully restored and stable. We appreciate your patience and understanding during this time. Further updates will be shared as progress continues.
Next Update: 14:00. More updates to follow.
Update (24/04/2026 @ 13:58):
The Evotel technical team remains on site and is actively investigating the cause of the network disruption. Once the root cause has been identified, restoration efforts will commence immediately.
Update (24/04/2026 @ 11:00):
The Evotel technical team remains on site and is actively investigating the cause of the network disruption. Once the root cause has been identified, restoration efforts will commence immediately.
Update (24/04/2026 @ 09:00):
The Evotel technical team has returned on-site to continue restoration efforts for the remaining affected clients. However, adverse weather conditions are currently causing delays. Work will resume as soon as it is safe to proceed.
Next Update: 11AM
Update (24/04/2026 @ 08:42):
We are aware of the network disruption affecting some clients in the community. Our team is on-site working on restoring service to the community.
Next Update: 11AM
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