Evotel is currently experiencing the following issue:
Start Date & Time: 13/01/2026 @ 11:49
Affected Area/s: Rustenburg
Impact: Customers may experience no connectivity.
Evotel technicians are currently investigating. There is no ETR at the moment.
Update (18/01/2026 09:12):
Evotel confirmed that this outage was resolved on 18/01/2026 08:15. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (16/01/2026 @ 10:58):
The majority of clients have been restored. Our team is currently going door to door to assist the remaining affected clients. Please be alert for any communication from our team during this process.
Update (16/01/2026 @ 07:55):
Our team is going door-to-door to restore clients. Please be alert for any communication from our team.
Update (16/01/2026 @19:45):
Evotel team is going home to home to restore clients. Please be alert for any communication from their team.
Next Update: 8AM
Update (16/01/2026 @17:15):
New infrastructure is being installed. Once new infrastructure has been installed, splicing will continue.
Next Update: 8PM
Update (16/01/2026 @ 13:39):
Evotel civil team is still in the process of opening the trench in the Klooper region. Work is actively ongoing and we will continue to share updates as progress is made. We sincerely apologise for the downtime and hope to have all services in the area restored as soon as possible. Thank you for being patient.
Next Update: 5PM
Update (16/01/2026 @ 10:50):
Evotel civil team is still in the process of opening the trench in the Klooper region. Work is actively ongoing and we will continue to share updates as progress is made. We sincerely apologise for the downtime and hope to have all services in the area restored as soon as possible. Thank you for being patient.
Next Update: 14:00
Update (16/01/2026 @ 08:13):
We regret the continued inconvenience. Our network infrastructure has experienced further damage, and our technical team is actively carrying out repairs. Service interruptions may still occur while restoration work continues. Next Update: 11AM
Update (15/01/2026 @19:47):
Municipal work in the area is ongoing, and more lines are being damaged. Evotel team is working to restore connection, but ongoing disruptions can be expected.
Next Update: 8AM
Update (15/01/2026 @17:02):
Evotel teams are testing home-to-home to restore clients. They apologise for the ongoing delays. Municipal work in the area is ongoing, and more lines are being damaged.
Their team is working to restore connection, but ongoing disruptions can be expected.
Next Update: 8PM
Update (15/01/2026 @ 13:49):
We apologise for the delays. Our team is working actively to restore the connection. Thank you for your patience during this outage.
Next Update: 5PM
Update (15/01/2026 @ 10:58):
We apologise for the delays. Our team is working actively to restore the connection. Thank you for your patience during this outage.
Next Update: 2PM
. More updates to follow.
Update (15/01/2026 @ 08:18):
We apologise for the delays. Evotel team is working actively to restore the connection. Thank you for your patience during this outage.
Next Update: 11AM
Update (14/01/2026 @ 19:56):
Splicing of the new cables is complete, but a number of clients remain offline. Evotel technicians are once more tracing the fibre route for further faults.
They apologise for the delays, and they will keep the updates coming at the times indicated below.
Next Update: 10PM
Update (14/01/2026 @ 16:41):
Evotelconfirmed new infrastructure is being installed after a second break was discovered. These cables will need to be spliced to reconnect clients.
Once this is complete, they will report in if more damage is discovered. Their team is still on site, and they will keep the community informed of any further delays.
Next Update: 8PM
Update (14/01/2026 @ 13:51):
The team is still on-site, actively working on restoring service to the affected clients. They are replacing the affected cables, and once replacements are complete, services will be tested and reconnected. Clients are gradually coming back online and our team is monitoring the stability to ensure a smooth recovery.
Next Update: 5PM
Update (14/01/2026 @ 11:16):
The team is still on-site actively working on restoring service to the affected clients. They are replacing the affected cables, and once replacements are complete, services will be tested and reconnected. Clients are gradually coming back online and our team is monitoring the stability to ensure a smooth recovery.
Update (14/01/2026 @ 08:01):
The team has returned to the site and is actively continuing restoration work. Clients are gradually coming back online as services are tested and reconnected. We are closely monitoring stability to ensure a smooth recovery and are aiming for full service restoration shortly. Thank you for your continued patience and understanding.
Next Update: 11AM
Update (13/01/2026 @ 21:32):
Splicing will continue into the late evening and we expect reconnection this evening. We apologise for the extended downtime, but we aim to have all services reconnected soon. Thank you for your patience. Next Update: 8AM
Update (13/01/2026 @ 19:38):
Splicing is continuing and we expect reconnection later this evening. Our team is still on site, and we will keep the community informed of any delays.Next Update: 10PM. More updates to follow.
Update (13/01/2026 @ 16:36):
Evotel technicians are busy with splicing to restore the connection underway. The team is making good progress, but we will keep the community updated of any delays.We apologise for the inconvenience and appreciate your patience.Next Update: 8PM More updates to follow.
Update (13/01/2026 @ 13:43):
Network issues in Rustenburg have been traced to a damaged cable. Our team is on-site and actively working to restore the network safely and efficiently.
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