Evotel is currently experiencing the following issue:
Start Date & Time: 26/08/2025 @ 16:46
Affected Area: Rustenburg
Impact: Customers may experience no connectivity.
Evotel technicians are currently investigating. There is no ETR at the moment.
Update (29/08/2025 @ 18:02):
Evotel confirmed that this outage was resolved on 29/08/2025 @ 18:02. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (29/08/2025 @ 16:59):
Our team is still on site working to restore full connectivity for clients in the affected areas.We apologise for the delay and we will keep you posted as we go. Next Update: 8pm . More updates to follow.
Update (29/08/2025 @ 13:38):
Our team is still on site working to restore full connectivity for clients in the affected areas.We apologise for the delay and we will keep you posted as we go.
Update (29/08/2025 @ 11:25):
Our team is still working on getting the remaining 50 clients back to full capacity and will continue to update everyone on the progress. We sincerely apologise for the inconvenience and delay. Thank you for being patient.
Update (29/08/2025 @ 07:28):
Services have been successfully restored for most of the clients in the area. Our team will now evaluate the 9 remaining affected clients on an individual basis. Thank you for your patience.
Update (28/08/2025 @ 19:49):
We are aware of the disruptionn currently impacting our clients and our technical team is actively addressing it. We appreciate your patience as we work to restore full service as quickly as possible.Next Update: 08:00 . More updates to follow.
Update (28/08/2025 @ 17:14):
Our technicians are continuing investigations into the clients who remain offline. We apologise for any inconvenience caused.Next update: 8pm . More updates to follow.
Update (28/08/2025 @ 13:47):
Our technicians have completed all on-site work. We are now awaiting power restoration in the area to assess how many clients are still offline.
Update (28/08/2025 @ 10:57):
Our technicians have completed all on-site work. We are now awaiting power restoration in the area to assess how many clients are still offline.
Update (28/08/2025 @ 08:05):
Technicians have completed work on site. The team is waiting for the power, in the area, to be restored to determine how many clients are offline.
Update (27/08/2025 @ 19:56):
We apologize for the extended downtime. There are some delays on site due to the power outage in the area, gradual updates to follow.Next update: 8am . More updates to follow.
Update (27/08/2025 @ 14:10):
We apologize for the extended downtime. Our technicians are actively working to restore the network.
Update (27/08/2025 @ 10:47):
We apologize for the extended downtime. Our technicians are actively working to restore the network.
Update (27/08/2025 @ 07:58):
We apologize for the extended downtime. Our technicians are actively working to restore the network.
Update (26/08/2025 @ 19:59):
Technicians are still on-site splicing the affected cables. Reconnection will occur once the splicing is complete and all lines have been thoroughly tested to ensure stable service. We apologise for the inconvenience this has caused. Next update: 8AM . More updates to follow.
#Rustenburg #Evotel #Outage
