Protea Glen Phase 7 - INC-000005337

Vumatel is currently experiencing the following issue:

Start Date & Time: 20/12/2024 @ 15:49
Affected Area/s:Protea Glen Phase 7
Impact: Customers may experience no connectivity.

Vumatel technicians are currently investigating. There is no ETR at the moment.

Vumatel confirmed that this outage was resolved on 23/12/2024 @ 08:25. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.

Update: 21/12/2024 10:34
Technicians are preparing the joints for splicing

Update: 21/12/2024 09:49
Civil team has arrived and work has commenced

Update: 21/12/2024 09:38
Progressive update requested, awaiting feedback from ANO

Update: 21/12/2024 08:25
Technicians are enroute to collect stock

Update: 21/12/2024 07:21
Technicians will advise once they're on route


Update (20/12/2024 @ 18:10)
Repairs deferred to tomorrow, team will continue tomorrow to collect stock

Update (20/12/2024 @ 17:32)
Technicians are on site localising the fault.

#ProteaGlenPhase7 #Vumatel #Outage