Protea Glen Phase 1 - INC-000032330

Vumatel is currently experiencing the following issue:

Start Date & Time: 08/07/2026 @ 13:06

Affected Area/s: Protea Glen Phase 1 

Impact: Customers may experience no connectivity.

Vumatel technicians are currently investigating. There is no ETR at the moment.

Update (13/07/2026 @ 17:07):

 Technicians are still onsite busy with repairs  

Update (13/07/2026 @ 15:30):

Vumatel technicians are still on site busy with repairs.  

Update (13/07/2026 @ 08:56):

Vumatel technicians are on site to resume with the fault of cases nest update 14:00  

Update (12/07/2026 @ 19:49):

 Repairs on hold due to safety reasons  

Update (12/07/2026 @ 17:13):

Vumatel teams are still attending to the links that remain down. Next update: 20h00.  

Update (12/07/2026 @ 12:15):

Vumatel teams are still attending to the links that remain down. Next update: 17h00.  

Update (12/07/2026 @ 08:04):

Vumatel technicians are back on site this morning working on the services that remain down. Next update will be provided at 12h00. 

Update (11/07/2026 @ 19:13):

Vumatel team will attend the remaining fallouts tomorrow morning  

Update (11/07/2026 @ 17:13):

Vumatel teams are still working on the services that remain down. Next update will be provided at 20h00 

Update (11/07/2026 @ 13:26):

Vumatel technicians are attending to the services that remain down. Next update: 17h00.  

Update (11/07/2026 @ 10:34):

Vumatel Technicians are attending to the services that remain down. Next update: 12h00.  

Update (10/07/2026 @ 20:54):

Vumatel Team will attend the remaining fallouts tomorrow morning  

Update (10/07/2026 @ 19:22):

 Associated tickets are being tested to ensure no further work is required  

Update (10/07/2026 @ 18:21):

Side A - Splicing complete Side B - Splicing T8  

Update (10/07/2026 @ 17:17):

 Side A - Splicing T11 Side B - Splicing T8  

Update (10/07/2026 @ 15:27):

Side A - Splicing T6 Side B - Splicing T4  

Update (10/07/2026 @ 14:31):

Splicing in progress. Side A - Splicing Tube 6. Side B - Splicing Tube 3.

Update (10/07/2026 @ 13:37):

Side A - splicing T3 

Side B- Technicians are almost done preparing the joints for splicing.

Update (10/07/2026 @ 12:36):

Vumatel technicians: Side A - prepping almost done. Side B - Technicians are preparing the joints for splicing.

Update (10/07/2026 @ 11:38):

Vumatel technicians are currently prepping the joints for splicing at site A and site B.

Update (10/07/2026 @ 09:22):

Vumatel technicians are currently working on stringing cable  

Update (09/07/2026 @ 16:42):

JRA has confirmed that they will be done with their repairs by tomorrow morning. Our technicians will resume tomorrow with troubleshooting.  

Update (09/07/2026 @ 08:21):

JRA has advised that the allocated time to complete the work is today at 3:30 PM. In the meantime, there is not much we can do until they have completed their task. Incident will be placed on hold.  

#ProteaGlenPhase1 #Vumatel Outage