Openfibre is currently experiencing the following issue:
Start Date & Time: 09/09/2026 @ 11:26
Affected Area/s: Protea Glen
Impact: Customers may experience no connectivity.
Openfibre technicians are currently investigating. There is no ETR at the moment.
Update (09/09/2026 @19:06):
Open Fibre confirmed that this outage was resolved on 09/09/2026 @19:06. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (09/09/2026 @16:26):
The vendor dispatched a technical team to investigate the fault on-site. During the initial testing, the technicians identified a suspected fibre break approximately 0.969 km from the Elsie Ngidi primary testing point.
The team conducted tests from both sides of the suspected break to determine the location and extent of the fault.
The vendor subsequently requested confirmation of the link status after observing the link as operational from their side. However, our monitoring confirmed that the link remained down.
The issue was therefore re-escalated to Vendor for further investigation.
As part of the continued troubleshooting process, a technician has been dispatched to conduct additional testing at the aggregation site. The technician’s estimated arrival time is approximately 20 minutes.
Update (09/09/2026 @ 13:17):
Teams have been dispatched for onsite investigations an ETA for site arrival has been requested and will be shared once received
#ProteaGlen #Openfibre #Outage
