Openfibre is currently experiencing the following issue:
Start Date & Time: 24/02/2026 @ 17:20
Affected Area: Princess Mkabayi Mall
Impact: Customers may experience no connectivity.
Openfibre technicians are currently investigating. There is no ETR at the moment.
Update (26/02/2026 @ 06:57):
Openfibre confirmed that this outage was resolved on 25/02/2026 @ 21:51. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (25/02/2026 @16:42):
Kindly note that the vendor has attended the site and can confirm that they are testing full distance from the client's side. However, services remain down.
This has been further escalated to our engineering team in order to further investigate. Please note that an ETA has been urgently requested and will be shared once it has been confirmed.
Update (25/02/2026 @14:04):
Kindly note that the vendor has attended the site and can confirm that they are testing full distance from the client's side. However, services remain down.
This has been further escalated to the Open Fibre engineering team in order to further investigate
Update (25/02/2026 @11:33):
Kindly note that open Fibre teams are currently on site and have identified the fault. They are currently sending light in order to further investigate further feedback to be shared
Update (25/02/2026 @ 08:45):
Openfibre teams were required to return to the site around 08:30 due to not receiving access earlier this morning. They are currently on-site investigating. Further updates will be shared once the fault has been confirmed.
Update (25/02/2026 @ 01:17):
Openfibre teams are onsite investigating the fault, further updates to follow.
#PrincessMkabayiMall #Openfibre#Outage
