Octotel is currently experiencing the following issue:
Start Date & Time: 16/02/2026 @15:38
Affected Area/s: Plett, Knysna, George, Kleinbrak and Sedgefield
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update: 17/02/2026 @ 10:38
Octotel confirmed that this outage was resolved on 17/02/2026 @ 10:38. Please restart your devices and contact our Support Team should you still experience connection issues.
Update: 17/02/2026 @ 07:20
Our teams have been working alongside partner operators throughout the night to restore full connectivity.
While additional capacity has been restored to the network, our technical teams are still on-site attending to a secondary fiber break on the N2 near Cape Town. With the arrival of daylight, we expect repair efforts to move much faster.
Update: 16/02/2026 @ 22:02
Restoration efforts on the primary path are still in progress.
Traffic has been rerouted to an alternate path to restore services however customers in the Eden District may experience degraded performance until repairs are complete.
Update: 16/02/2026 @ 21:05
Restoration efforts on the primary path is still ongoing.
Traffic has been rerouted to an alternate path to restore services however customers in the Eden District may experience degraded performance until repairs are complete.
Update: 16/02/2026 20:11
Traffic has been rerouted to an alternate path to restore services however, customers in the Eden District may experience degraded performance until repairs are complete.
Update: 16/02/2026 17:00
Octotel engineers are monitoring until the primary link has been restored.
#Plett #Knysna #George #Kleinbrak #Sedgefield #Octotel #Outage
