Octotel is currently experiencing the following issue:
Start Date & Time: 07/07/2026 @ 12:30
Affected Areas: Eden District - Plett, Knysna, Sedgefield, George, Somerset, Kleinbrak, Strand
Impact: Customers may experience slow to Intermittent connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (08/07/2026 @ 07:58):
Octotel confirmed that this outage was resolved on 08/07/2026 @ 07:58. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (07/07/2026 @ 22:06):
Octotel technicians have commenced with repairs on the breaks, services are restoring to normal.
Update 07/07/2026 @18:02
Further losses have been detected further along the path. Octotel technicians are currently en route to attend.
ETA to site is ~19:30. No ETR is available as yet.
Update 07/07/2026 @16:53
Octotel partner provider is currently working to resolve losses after completing splicing.
No ETR has been provided yet.
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