Mitchells Zone 19, Cape Town - INC-000024869

Vumatel is currently experiencing the following issue:

Start Date & Time:07/10/2025 @ 19:32

Affected Area/s:Mitchells Zone 19, Cape Town

Impact: Customers may experience no connectivity.

Vumatel technicians are currently investigating. There is no ETR at the moment.

Update (09/10/2025 @19:55):

Technicians are still attending to the services that remain down. Next update will be provided at 22h00 

Update (09/10/2025 16:29):

 Technicians have completed all splice work and are now attending to the services that remain down. Next update will be provided at 19h00.  

Update (09/10/2025 15:51):

Vumatel confirmed that this outage was resolved on 09/10/2025 15:07. Please restart your devices and contact our Support Team should you still experience connection issues.

Update (09/10/2025 @14:48):

Splicing in progress - 10 trays of the 288 completed 

Update (09/10/2025 @13:51):

Splicing is ongoing, with 8 trays completed so far 

Update (09/10/2025 @12:59):

Technicians are still engaged in splicing work, with 5 out of 288 trays completed  

Update (09/10/2025 @11:58):

 Technicians have started working on splicing  

Update (09/10/2025 @ 07:59):

 Technicians are currently onsite and have started with the repair process.  

Update (09/10/2025 @ 00:36):

 Technicians to resume with fallouts first thing tomorrow morning  

Update (08/10/2025 @ 22:47):

 Splicing in progress 95%  

Update (08/10/2025 @ 21:43):

 Splicing in progress 85%  

Update (08/10/2025 @ 20:28):

 Splicing in progress 65%  

Update (08/10/2025 @ 19:20):

 Splicing in progress 50% . More updates to follow.

Update (08/10/2025 @ 18:30):

 Splicing in progress 45% . More updates to follow.

Update (08/10/2025 @ 17:07):

 Splicing is completed at 60% on the b side and 30% on the a side . More updates to follow.

Update (08/10/2025 @ 16:23):

 Splicing is 40% complete on both sides  

Update (08/10/2025 @ 14:29):

 Preparation work has now also started on the B side . More updates to follow.

Update (08/10/2025 @ 13:29):

 Floating of the 288 and 48 f cables had been floated, also busy with prep work on joints. . More updates to follow.

Update (08/10/2025 @ 12:33):

 Technicians has arrived onsite with stock, repairs to star. . More updates to follow.

Update (08/10/2025 @ 11:06):

 We are still actively monitoring the situation and will provide further updates at 15h00 . More updates to follow.

Update (07/10/2025 @ 10:10):  

 Technicians have identified a break in the area. At this time, the area is deemed unsafe for technicians to proceed with repairs. We are actively monitoring the situation and will provide further updates as soon as more information becomes available  

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