Open Fibre is currently experiencing the following issue:
Start Date & Time: 20/10/2025 @12:12
Affected Area/s: Mall of Mthatha at BT Ngebs City
Impact: Customers may experience no connectivity.
Update (21/10/2025 @ 21:41):
Open Fibre confirmed that this outage was resolved on 21/10/2025 @ 21:41. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (21/10/2025 @ 20:04)
Splicing has been completed; however, the site has not yet been restored. The incident has been further escalated for continued investigation and resolution. Kindly note that this issue has also been escalated to our Executive Committee as well as the Exco team of the upstream provider, both of whom are treating this matter with the utmost urgency.
Update (21/10/2025 @ 15:43):
Open fibre informed that the on-site teams have identified the issue as a fibre break within the upstream provider's core network. The upstream provider is currently working on a possible reroute, while their maintenance team is attending to the fibre re-splicing. An ETR of 2 hours has been provided.. More updates to follow.
Update (21/10/2025 @ 15:40):
Open fibre informed that the on-site teams have identified the issue as a fibre break within the upstream provider's core network. The upstream provider is currently working on a possible reroute, while their maintenance team is attending to the fibre re-splicing. At this time, no estimated time for restoration has been provided . More updates to follow.
Update 21/10/2025 @13:54
Please be informed that the teams are currently on-site and investigations are underway. They will revert with the identified root cause.
There is no ETR at the moment.
Update 21/10/2025 @08:47
Octotel engineering Team has requested a site meeting, as both teams are currently observing live fibre. Arrangements for the meeting are underway, and we will provide an update once ETAs have been confirmed.
Kindly note that this issue has also been escalated to our Executive Committee as well as the Exco team of the upstream provider, both of whom are treating this matter with the utmost urgency.
Update 21/10/2025 @07:24
Please be informed that we are currently awaiting the loop test results from our upstream provider. Additionally, this matter has been escalated to our Engineering Team for further investigation. They have been requested to advise on their availability for a joint troubleshooting session with the upstream provider.
Update 20/10/2025 @22:40
Our upstream provider has arranged a team to attend to the site and investigate further, once an ETA has been confirmed we will inform you
#MallofMthathaatBTNgebsCity #OpenFibre #Outage
