Octotel is currently experiencing the following issue:
Start Date & Time:01/01/2026 @09:15
Affected Area/s: Kensington
Impact: Customers may experience no connectivity.
Update (01/01/2026 23:11):
Octotel confirmed that this outage was resolved on 01/01/2026 23:11. Please restart your devices and contact our Support Team should you still experience connection issues.
Update: 01/01/2026 22:41
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored
Update: 01/01/2026 19:21
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: ± 4 Hours
Update: 01/01/2026 18:28
Octotel's engineers have completed floating the new cable. Teams are continuing splicing onsite to restore all affected customers. We will advise with an ETR for full restoration soon.
Update: 01/01/2026 14:15
Octotel's engineers are still on-site, assessing the damage across our fibre infrastructure. We'll provide an estimated ETR for the full restoration process once the extent of the damage has been determined
Update: 01/01/2026 11:21
Octotel engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process
#Kensington #Octotel #Outage
