Evotel is currently experiencing the following issue:
Start Date & Time: 09/10/2026 08:08
Affected Area/s: Kathu
Impact: Customers may experience no connectivity.
Evotel technicians are currently investigating. There is no ETR at the moment.
Update (14/10/2026 @ 10:40):
Evotel confirmed that this outage was resolved on 14/10/2026 @ 10:40. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (14/10/2026 @ 09:17):
Evotel technical team continues to monitor network performance after implementing a temporary measure to restore connectivity in the affected area.
We remain in close communication with the upstream provider and are actively monitoring the situation to maintain service stability while awaiting the full restoration of normal network operations.
Next Update: 11AM
Update (12/10/2026 @13:51)
Our technical team continues to monitor the network following the implementation of a temporary solution to restore connectivity in the area.
We are currently awaiting the restoration of power to our upstream provider's infrastructure before the network can return to normal operations.
Our team remains in communication with the upstream provider and will continue monitoring connectivity to ensure services remain stable.
Update (12/10/2026 @ 08:11):
Evotel confirmed that this outage was resolved on 12/10/2026 @ 08:11. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update: 09/10/2026@ 20:01
Upstream provider technicians are still investigating that cause.
We apologise for the ongoing downtime, and we currently do not anticipate reconnection tonight.
Thank you for your patience during these investigations.
Next update: 8AM
Update: 09/10/2026@ 14:21
Evotel upstream network provider is currently working to identify the fault on their network that has caused Kathu to lose connection. Evotel apologise for the extended downtime, and more information will be provided as the situation develops.
Next update: 8PM
Update: 09/10/2026@ 14:21
Evotel is aware of the network disruption affecting clients in the community. Our team is on-site investigating the root cause. Restoration efforts will begin as soon as the cause has been identified.
Next update: 5PM
Update: 09/10/2026@ 11:15
Evotel is aware of the network disruption affecting clients in the community. Evotel team is on-site investigating the root cause. Restoration efforts will begin as soon as the cause has been identified.
Next update: 2PM
#Kathu #Evotel #Outage
