Octotel is currently experiencing the following issue:
Start Date & Time: 24/07/2025 @22:04
Affected Area/s: Gugulethu
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update: 25/07/2025 10:57
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
Update: 25/07/2025 08:14
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process
Update: 24/07/2025 22:06
We would like to inform you that, due to the current high-risk conditions in the area, our engineering team has made the decision to postpone fibre repair activities to ensure the safety of all personnel.
Repairs are now scheduled to resume tomorrow morning at 8:30 AM. We understand the importance of timely service restoration and appreciate your patience and understanding as we prioritise the safety of our team while working to resolve the issue as quickly as possible
#Gugulethu #Octotel #Outage
