Gugulethu Area

Octotel is currently experiencing the following issue:

Start Date & Time: 20/12/2024 @ 10:31
Affected Area/s: Gugulethu Area
Impact: Customers may experience no connectivity.

Octotel technicians are currently investigating. There is no ETR at the moment.

Update: 21/12/2024 13:06
Octotel engineers are still in progress with the fibre repairs to restore connectivity to those affected customers.
Certain customer connections have started to restore as our team makes progress with the fibre repairs

Update: 21/12/2024 09:44
Our Octotel engineers will be on-site at 10:00 AM today to address the remaining
customers still affected by the infrastructure damage linked to the Gugulethu node.
Due to the area’s volatile and unsafe conditions, our teams are required to wait
for security personnel to arrive before proceeding with the remaining infrastructure repairs.

Update: 20/12/2024 21:18
Due to safety concerns, repairs have been deferred to tomorrow morning first thing.

Update: 20/12/2024 14:12
Octotel
engineers have commenced with the fibre resplicing to restore connectivity to
those affected customers.

Update: 20/12/2024 12:58
Octotel engineers are currently on-site, assessing the damage across our fibre
infrastructure. Once all the damage is pinpointed, They will provide an estimated
ETR for the full restoration process.

Update: 20/12/2024 11:32
Octotel engineers are observing an issue affecting certain customers in the Gugulethu Area.

#Gugulethu #Octotel #Outage