Octotel is currently experiencing the following issue:
Start Date & Time: 10/01/2026 07:40
Affected Area: Gugulethu
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (10/01/2026 13:27):
Octotel confirmed that this outage was resolved on 10/01/2026 13:01. Please restart your devices and contact our Support Team should you still experience connection issues.
Update: 10/01/2026 11:46
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
Update: 10/01/2026 10:40
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
Update: 10/01/2026 09:27
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, we'll provide an estimated ETR for the full restoration process.
#Gugulethu #Octotel #Outage
