Octotel is currently experiencing the following issue:
Start Date & Time: 20/11/2025 @ 22:13
Impact: Customers may experience no connectivity.
Roads affected:
- 51A Section 4
- A Siwa Street
- AMPLANKENI CRESCENT
- B Longo Road
- C Ntamo Street
- Cubungu street,
- E MJOBO STREET
- East Hewu Street
- East Mjodo Street
- ELIJAH LOZA
- ERNIE BATT CRESCENT
- FENQE STREET
- Fezeka St
- FRANCE CLOSE
- G NTAMO STREET
- GALWENI
- Gawuleteta St,
- Gilbert Naphakade,
- GLADYS MGUDLANDLU STREET
- Great Dutch Street,
- J MAKATENG ROAD
- JAMES CLOSE
- JAN VAN ECK ROAD,
- John Konile Street,
- Karnovetz Rd
- KOLANISI STREET,
- L Dike Street
- Lee Bozalek Road
- M MBEWANA STREET
- M18, KTC
- Makateng Road
- MAPASA STREET
- MATHAMBISA ROAD
- Mathambiso Street
- MBAMBO STREET
- MILLER STREET
- MJODO
- Mpumelelo Rwarwa Rd
- NAUDE STREET
- NELISWA CLOSE
- Ngxatha Street
- Noluvuyo Mqokolo St
- Nontobeko Steleki St,
- NONZIMA DAMANE STREET
- Nonzima street
- Ntlangano Cres
- Ny 100,
- Ny 101
- NY 102
- Ny 103
- Ny 78 Street,
- P Mzamka Street,
- S Karnovetz Rd
- Samuel Langa Street
- SETENI CLOSE
- Sithandathu Mjanyana
- Siwa Street
- Sombo Street
- South Saba Crescent
- Steve Karnovertz Street
- Temba khondlo,
- terminus road
- TSAMANA STREET
- VUYANI MAPHUZA STREET
- WELILE DAKUSE STREET
- West Dakuse Street
- Wiseman Setheni St
- YEKO CLOSE
- Z MEMANI STREET
- ZOLILE GELD ROAD
- Jacob Street
- ELLENI STREET
- J Galloweni Road,
- MCNAGHT KWANINI STREET
- Sikhululekile St
- Vukukhanye St
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (21/11/2025 @13:16):
Octotel confirmed that this outage was resolved on 21/11/2025 @13:16. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (21/11/2025 @ 10:05):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
ETR for complete restoration: ± 4 Hours
Update (21/11/2025 @ 08:39):
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: to be confirmed.
Update (21/11/2025 @ 07:29):
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, Octotel will provide an estimated ETR for the full restoration process.
#Gugulethu #Octotel #Outage
